Delivery Information

Purchase Orders

New accounts placing purchase order with the expectation of receiving credit terms will be delayed pending credit approval. In order to expedite the process, first register your account, and contact customer service at (312) 275-5850 to proceed with your credit application & account verification. Alternatively, a credit card may be used to expedite the delivery of your initial order.

When will my order be processed?

  • Most orders placed before 12:30pm CST will be processed the same day.
  • Orders placed after 12:30pm CST will be processed the next business day.
  • Orders placed after 12:30pm CST on Friday, Saturday, Sunday or holidays will be processed the next business day.

Please note, shipping dates for special-order items are subject to lead times indicated on the individual product pages.

What costs will be incurred? How is shipping calculated?

Price is based on the weight and dimensions of the products ordered. With close to one million medical SKUs in our catalog, we are constantly working to ensure that the dimensional data we have on file is accurate for every item. From time to time, an order may incur shipping fees in addition to what is quoted during checkout, and only in the event that CIA is charged significantly more for the cost of shipping than was estimated during checkout.

LTL Freight Shipping will be handled by our logistics department and shipped via truck, or rail, depending on customer instructions & requirements. Accounts will receive a follow-up call to confirm delivery information and additional preferences if this option is selected during checkout.